Returns & Exchanges
We want you to love your handcrafted pottery. If not, returns are accepted within 14 days.
The timeline for returning an item begins from the date your ceramics are delivered. Each piece is unique, but if it doesn't fit your space, we're here to help.
To start a return, please notify us in writing so we can prepare for the delicate return journey.
Email us at info@ebonysade.com
Refunds will be processed within 14 days of receiving the returned ceramics safely in our studio. We will refund the original payment method, excluding original shipping costs.
Return Requirements:
To ensure your pieces are eligible for a return, please verify:
Requested within 14 days
Packed in original materials
The following items are non-returnable:
Custom-made or personalized ceramic commissions tailored specifically for you.
Items purchased during a studio clearance sale or marked as final sale.
Pieces that have been used, washed, or show signs of wear and tear.
Items damaged after delivery due to mishandling or improper care.
We reserve the right to decline returns of pottery that arrive damaged due to insufficient return packaging.
Shipping Back
You are responsible for the return shipping costs. Please send all carefully packaged returns to our studio:
Ebony Sade Studio
Ceramics are fragile. We strongly advise using an insured and trackable shipping service. We cannot issue refunds for items broken in transit back to us, so please wrap pieces securely with ample cushioning.
Gifts:
If you received one of our pieces as a gift directly, you will receive a studio credit for the return value once the item is safely received. A digital gift card will be issued to your email.
If the gift was shipped to the purchaser first, the refund will be returned to their original payment method.
Need Help?
For questions about our returns, email info@ebonysade.com